FAQ

How Can We Help?

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Please check your junk mail. If you did not receive anything, please send a detailed email to [email protected] to contact a client support representative. You may be opted out of our communications. To ensure you are notified about important information, please re-opt in here.

Please use the chatbot located on the bottom right corner of this page for date or event change requests.

They are free of charge.

Yourselves! If you’d like to take notes, we’ll have notebooks and pens on site.

No! All you need to check-in is to provide your name and company name.

No! It’s first come, first served.

Can other colleagues from my company join me?

If you attended a Hardscaper Showcase, Summit or Dealer Tailgate this link will help you with the process.

Yes, you are welcome to attend multiple events but be sure to register for each one separately to ensure your spot.

Yes. No matter which date you selected, you can expect the same experience. For events in Laval, one day will be presented in French and one day in English. Please see the event details page for language details.

Yes. If you are CMHA (Formerly ICPI and NCMA) CCPI or SRW certified, then your attendance will count for 4 CEUs. After the event, you will receive an email with the steps to follow to claim your credits.

The Hardscaper Showcase features a mix of educational sessions, product demonstrations, and hands-on experiences with new tools and techniques.

Techo-Pro round tables will be held at the following events:
Charlotte, NC
Baltimore, MD
Freehold, NJ
KOP, PA - Summit
Bristol, CT
Nashua- 2 Days
Chicago
Vaughan
Hamilton
Ottawa
Laval- 2 Days
St-Hyacinthe
***ADD Time of Techo-Pro Round Table and experience once stamped (including time)

Yes, the main presentation will be made available for on-demand streaming after the event. You can get notified by signing up through the event's website.

Yes. It’s usually in front of the venue and it’s free of charge.

The Hardscaper Summit offers a full-day experience with vendor expos, live product demos, expert presentations, and networking opportunities. The Hardscaper Summit will also host a live Podcast recording session with Alex from Techo-Bloc and guest speaker, who will be taking live questions from the audience.

Yes, the Summit show will feature a round table for Techo-Pros, offering a focused setting for discussion and networking with industry experts.

Yes. If you are CMHA (Formerly ICPI and NCMA) CCPI or SRW certified, then your attendance will count for 6.5 CEUs. After the event, you will receive an email with the steps to follow to claim your credits.

The Dealer Tailgate provides a more intimate setting with opportunities for contractors to engage directly with their local dealer, see new products, and participate in hands-on demonstrations.

Most Dealer Tailgates hosted at dealer locations will have free parking available. However, we cannot guarantee free parking for Dealer Tailgates held at other venues.

No, currently our Dealer Tailgates are not available in Spanish, for a list of our in person events in Spanish click here. For online learning resources you can access Hardscaper.com

Yes. If you are CMHA (Formerly ICPI and NCMA) CCPI or SRW certified, then your attendance will count for 1 CEUs. After the event, you will receive an email with the steps to follow to claim your credits.

The scheduled start time and end time vary for all our Dealer Tailgate event! Please check out your specific event page for your event schedule.

To access the Spanish translation, simply scan the QR code provided at the event using your smartphone. Once scanned, you’ll be directed to a live translation stream. Plug in your headphones, and you’re all set to listen to the translation.

Spanish translation will be available at 3 events; Charlotte, NC, Freehold, NJ and Chicago, IL.

No, you don't need to download any apps. The translation is accessible directly through the link provided after scanning the QR code.

Any standard headphones with a 3.5mm jack or Bluetooth connection to your smartphone will work. Make sure your device is fully charged to ensure uninterrupted access.

Yes, the AI translation service provides real-time translation of the event. However, there may be a slight delay of a few seconds due to processing.

If you experience any technical difficulties, please visit the registration desk or ask a Techo-Bloc staff member at the event for assistance. Staff will be available to help troubleshoot or provide alternative solutions.

To ensure a comfortable environment for all attendees, we ask that you use headphones when accessing the translation service.

While AI translation technology is highly advanced, it might not be perfect. We aim to provide the best possible experience, but there may be occasional inaccuracies.

Yes, we welcome your feedback! After the event, you’ll have the option to complete a short survey where you can share your experience with the translation service.

Please check your junk mail. If you did not receive anything, please send a detailed email to [email protected] to contact a client support representative. You may be opted out of our communications. To ensure you are notified about important information, please re-opt in here.

Please use the chatbot located on the bottom right corner of this page for date or event change requests. 

They are free of charge. 

Yourselves! If you’d like to take notes, we’ll have notebooks and pens on site. 

No! All you need to check-in is to provide your name and company name.

No! It’s first come, first served.

Yes, we encourage your entire team to register and join us! There is an option to add attendees on the last page of the registration form. 

Yes. It’s usually in front of the venue and it’s free of charge. 

Yes. If you are CMHA (Formerly ICPI and NCMA) CCPI or SRW certified, then your attendance will count for CEUs. After the event, you will receive an email with the steps to follow to claim your credits.

For Summit and Showcase events, doors open at 7 am. Tailgate events vary in start time, to find the exact start time for events and the schedule please refer to the specific event page. 

Simply visit the events home page and select the city of the event you wish to attend here

A Summit event is similar to a Showcase but ends at 3:00pm instead of 1:00pm. The Summit will be held in King Of Prussia and also includes a live recording of a podcast, live demos, an extended vendor fair and a Techo-Pro Round Table towards the end of the day. 

Techo-Pro round tables will be held at the following events:

Dulles, VA – Jan. 29-30 

Parsippany, NJ – Feb. 1-2  

King Of Prussia, PA – Feb. 6-7 

Bristol, CT – Feb. 13 

Boston, MA –  Feb. 15-16 

Chicago, IL –  Mar. 1 

Laval, QC –  Mar. 12-13 

Saint-Hyacinthe, QC –  Mar. 15 

Burlington, ON –  Mar. 19  

Vaughan, ON – Mar. 21 

Ottawa, ON – Mar. 25 

This year, we will not host a live event. However, the on-demand Showcase will be available in March 2024, so you can watch it virtually and at your own pace.

Please send a detailed email to [email protected] and our team would be happy to assist you! 

If you are experiencing technical issues, please refresh your page. Otherwise contact [email protected]

Yes. No matter which date you selected, you can expect the same experience. For events in Quebec, one day will be presented in French and one day in English. Please see the event details page for language details.

Simply visit the virtual registration page here, and follow the steps for registration. 

On the day before and day of the event, you will receive an email and text with the link to log in to the event page. There will be no username or password required, simply click the link or “LOGIN” button to join. 

The event starts at 11:00 am EST. However, we recommend that you log in half an hour before the start time to ensure you don’t have any connection issues.

The virtual event is approximately 3 hours long and includes a break and interactive periods. 

Please use the “talk to a human” option in the chatbot, located in the lower right-hand corner of this page.  A support member will be available to troubleshoot with you. Otherwise please send a detailed email to [email protected] and a representative will get back to you.

Yes. If you are CMHA (Formerly ICPI and NCMA) CCPI or SRW certified, then your attendance will count for CEUs. After the event, you will receive an email with the steps to follow to claim your credits.

Il suffit de visiter la page d’inscription virtuelle ici, et de suivre les étapes. 

La veille et le jour de l’événement, vous recevrez un courriel et un texto contenant le lien pour vous connecter à la page de l’événement. Aucun nom d’utilisateur ou mot de passe n’est requis. Il vous suffit de cliquer sur le lien ou sur le bouton “CONNEXION” pour vous joindre. 

L’événement commence à 10h00 HNE. Toutefois, nous vous recommandons de vous connecter une demi heure avant le début de l’événement afin de vous assurer que vous n’aurez pas de problèmes de connexion. 

L’événement virtuel dure environ 3 heures et comprend une pause et des périodes interactives. 

Veuillez utiliser l’option “parler à un humain” du chatbot, située dans le coin inférieur droit de cette page.  Un membre de notre équipe de soutien sera disponible pour diagnostiquer le problème avec vous. Autrement, vous pouvez envoyer un courriel détaillé à [email protected] et un représentant vous contactera. 

Oui. Si vous êtes certifié par le CMHA (anciennement ICPI et NCMA), vous êtes éligible pour recevoir des crédits de formation continue. Après l’événement, vous recevrez un courriel avec les étapes à suivre pour réclamer vos crédits.

If you attended a Hardscaper Showcase, Summit or Dealer Tailgate this link will help you with the process.

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